Refunds & Exchanges

CAN I RETURN MY SHOES IN-STORE?

Olympus purchases can be refunded or exchanged via mail or in-store at our exclusive stockists: Spendless Shoes!

CHANGED YOUR MIND?

Olympus is happy to provide a full refund or exchange for change-of-mind purchases. We do not place time frame limitations on returns where a receipt is provided and the shoes have not been worn.

OUR POLICY FOR CREDIT CARD PAYMENTS

All online purchases are entitled to an exchange or refund in accordance with Olympus' returns and exchange policy, either by mail or in store.

Shoes to be exchanged or refunded can be sent by mail must be returned at the customers’ cost via registered post. For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.

Otherwise you can exchange or refund Olympus shoes in a Spendless Shoes store, provided there is a receipt for proof of purchase and the shoes have not been worn.

OUR POLICY FOR AFTERPAY PAYMENTS

Afterpay purchases can be refunded or exchanged via post or to a Spendless Shoes store. If you wish to return via post, please contact our customer care team for a Returns & Exchanges form. 

TO EXCHANGE AN ITEM WITH AFTERPAY:

You can send it back to us at Head Office with the Returns & Exchanges form and we can send you out the correct pair. Alternatively, you can head into any Spendless Shoes store with your unworn purchase. If you decide to return in store, bring along the tax invoice we emailed you as proof of purchase. Once it has been determined that the returned style(s) are unworn and ready for resale, we will offer you an exchange in store for another style. 

TO RETURN YOUR ITEM FOR A REFUND WITH AFTERPAY:

  1. Jump onto our website and submit an Afterpay Returns Request through the contact form.
  2. Ensure you include your order number and purchase details
  3. We’ll contact you by email with everything you need to return your order for a refund

OUR REFUND/EXCHANGE POLICY FOR ZIP PAYMENTS

Zip purchases can be refunded or exchanged via post or to a Spendless Shoes store. If you wish to return via post, please contact our customer care team for a Refunds & Exchanges form.

OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES

In order to receive a refund or exchange on an Olympus product, you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.

In some circumstances, the team in our support centre may need to examine the products in person. If so, you will be required to send them back to us. If the shoes are deemed faulty, then the customer will be reimbursed any postage fees that applied to return the shoes.

Please enclose a receipt for the postage cost, otherwise no refunds will be issued for postage.

WHAT COUNTS AS A FAULT?

A fault may include loose or missing buckles/straps, or other manufacturing mistakes. Please keep in mind that shoes showing signs of wear may not qualify as “faulty”.